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How to Win Friends&Influence People

Autor: Dale Carnegie, 1936
Bewertung: sehr lesenswert

Das Buch lehrte mich:

  1. Schon in der großen Depression gab es den Ressourcen orientierten Blick, Perspektivwechsel, Ich-Botschaft, Stärken stärken
  2. Tipps funktionieren nur mit Ehrlichkeit

Principles

Fundamental techniques in handling people

  1. Don't criticize condemn or complain.
  2. Give honest and sincere appreciation
  3. Arouse in the other person and eager want.

Six ways to make people like you

  1. Become genuinely interested in other people
  2. Smile
  3. Remember that the person's name is to that person the sweetest and most important sound in any language
  4. Be a good listener encourage us to talk about themselves
  5. Talking to him of the other persons interest
  6. Make the other person feel important and do it sincerely

How to win people to your way of thinking

  1. The only way to get the best of an argument is to avoid it.
  2. Show respect for the other persons opinions. Never say "you're wrong."
  3. If you're wrong admitted quickly and emphatically.
  4. Begin in a friendly way.
  5. Get the other person saying "yes yes!" immediately.
  6. Let the other person do a great deal of the talking.
  7. That the other person feel that the idea is his or her
  8. Try honestly to see things from the other person's point of view
  9. Be sympathetic with the other persons ideas and desires
  10. Appear to the nobler motives.
  11. Dramatize your ideas
  12. Throw down a challenge.

How to change people without giving offense or arousing resentment

  1. Begin with praise and honest appreciation.
  2. Call attention to peoples mistakes indirectly.
  3. Talk about your own mistakes before criticizing the other person.
  4. Ask questions instead of giving direct orders
  5. Let the other person save face.
  6. Praise for the slightest of improvement and praise every improvement. Be hearty in your approbation and lavish in your praise.
  7. Give the other person to fine reputation to live up to
  8. Use encouragement make the fault seem easy to correct it.
  9. Make the other person happy about doing the thing you suggest.